Support and assistance
SUPPORT ET ASSISTANCE
Our services to support you and meet your expectations in getting started with Ekylibre.
INITIAL TRAINING
New user?
Our advisors Pierre and Frédéric are here to help you.
FOR WHO?
Schools, Apprentice Training Centres, Administrative Management Centres, Agricultural Chambers, farmers partners, freelance, etc.
WHY ?
Help farmers and future farmers to develop their digital know-how.
HOW ?
Integrate practical trainings in the curriculum focused on farms management and/or digital technology.
WHAT DOES IT ENTAIL?
Co-development of webinars or day-long training sessions on subjects related to technico-economic management (accounting, marketing, production management).
Aquitaine Rural and Agricultural management centre.
Établissement d’enseignement agricole public de Lot-et-Garonne
Initiatives center to promote agriculture and rural environment.
Get in touch with our team at the address formation@ekylibre.com
CUSTOMER SUPPORT
Ekylibre’s team is always attentive to your needs, adapting to your specific activities.
Chat and email
Our experts are at your disposal by chat and by email at support@ekylibre.com to address any issue you may encounter (settings, features, etc).
(Paid support: €15 excluding tax per 15-minute interval.)
User's area
Accessible to anyone, the forum is the place for exchange focused on developing and improving the tools. You can add notices, or ask technical questions about the way Ekylibre works.
Our online documentation is at your disposal!
Essential to properly configure the features available in the various modules of the solution:
a comprehensive getting started guide is available to assist you in quickly setting up and using Ekylibre.
Enjoy!
CUSTOM SERVICES
By combining speed of intervention and costs control, custom services guarantee you freedom and serenity.
« Recovery of initial data following accounting input errors and support on good user practices). »
« Implementation of a personalized extraction (creation of new export documents: cash budget) and a personalized dashboard. »
« Personalized support for importing existing data into Ekyagri: list of equipment, list of third parties. »
« Creation of customized traceability labels for batch tracking in the nursery. »
« Addition of a new cartographic background (Mapbox) and development of an export format to interface with third-party accounting softwares. »
« Customization of invoices (addition of coordinates, adaptation to the graphic charter) and specific extraction for the implementation of marketing actions. »
I contact the support team to get an estimate for my customisation request
I access My Account in the Preferences of my farm or vineyard
I buy the number of tickets needed to carry out the personalisation
I inform the support team of the availability of my ticket credit
The team advise me about the realization and sends me an intervention report
The support team helps me to handle my new feature